Separate coverage faults from scheduling faults.
Austin Water’s current watering guidance is a useful controller reference, but a longer run time cannot correct every dry patch. Ask for the affected zones to be identified before a repair is described simply as adding more water.
Bring controller photographs and note whether the problem affects a whole zone, one head, or an edge next to new paving. After a landscape remodel, beds may have changed while the spray pattern did not. For commercial sites, arrange access to locked controllers and identify who can authorize interruptions and final schedule changes.
Local reference: Austin Water watering-day guidance. Confirm requirements for your address and scope with the responsible authority.